Play Safe with
489bd Responsible Gaming

489bd is strictly an 18+ platform. Gambling is an adult activity, and 489bd takes this obligation seriously. Under no circumstances does 489bd accept registrations from individuals under the age of 18, regardless of the type of game or betting activity involved.

During the registration process, every player must confirm that they are aged 18 or above by accepting our Terms & Conditions. However, a self-declaration alone is not sufficient. 489bd conducts Know Your Customer (KYC) identity verification on all accounts before processing a first withdrawal — and proactively on accounts where there is any uncertainty about a player's age. Acceptable identity documents for age verification include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport issued by the Government of Bangladesh
• Bangladesh driving licence (where it shows date of birth clearly)

If a player cannot provide satisfactory age verification documentation, their account will be suspended until verification is complete. If verification reveals that a player is under 18, the account is permanently closed, all gameplay is voided, and any deposited funds are returned to the original payment method (bKash, Nagad, Rocket, or bank account, as applicable).

Protecting Young People

489bd strongly encourages parents and guardians to use parental control software to prevent underage individuals from accessing gambling websites. If you believe a minor has accessed a 489bd account, contact our support team immediately at [email protected] — we will investigate and act without delay.

Self-exclusion is one of the most powerful tools available to a player who is concerned that gambling is having a negative impact on their life. When you self-exclude from 489bd, your account is immediately locked — you cannot log in, deposit, wager, or receive any promotional communications for the duration of the exclusion period.

Available Exclusion Periods

489bd offers the following self-exclusion periods:

• 30 days — a short-term break to reassess your relationship with gambling
• 3 months — a medium-term pause for players who need more structured time away
• 6 months — an extended break for those with recurring concerns
• 1 year — a long-term exclusion for players who need a significant period of distance
• Permanent / indefinite — a permanent closure for players who feel they should not return to gambling

How to Self-Exclude

To activate self-exclusion, contact 489bd support at [email protected] with the subject line "Self-Exclusion Request" and specify the exclusion period you want. Our team will activate the exclusion on your account within a maximum of 24 hours of your request, and you will receive a confirmation by email. You may also request self-exclusion via your account settings panel.

What Happens During Exclusion

During your self-exclusion period, 489bd will: lock your account so that login is not possible; cease all marketing and promotional communications to you; not accept any new deposits from you; and, where technically feasible, attempt to identify and prevent you from creating a new account under a different name. Any balance remaining in your account at the time of exclusion will be held securely and returned to you upon expiry of the exclusion period if you choose not to extend or make it permanent.

Returning After Exclusion

At the end of a temporary self-exclusion period, your account will not be automatically reactivated. You must contact 489bd support and make a deliberate request to reactivate your account. 489bd may ask you to confirm that you have considered your decision and, where appropriate, encourage you to review support resources before returning to play.

Setting a deposit limit is one of the simplest and most effective ways to ensure that your gambling spend stays within a budget you are comfortable with. 489bd makes it easy to set limits directly through your account settings, and these limits take effect immediately once applied.

Types of Limits Available

Cooling-Off Period for Limit Increases

If you wish to increase an existing deposit limit, a mandatory cooling-off period of at least 72 hours applies before the higher limit takes effect. This delay is intentional — it is designed to prevent impulsive decisions made during a gambling session from immediately leading to larger deposits. A decrease in your deposit limit, however, takes effect immediately.

Setting Your Limits in Bangladeshi Taka

All limits on the 489bd platform are denominated in Bangladeshi Taka (BDT). You can set your daily limit as low as ৳500 and configure any amount above that threshold that suits your personal budget. 489bd recommends that all players set a deposit limit at the point of registration — even a generous limit is better than no limit at all.

Not every player who needs a break from gambling requires a full self-exclusion. 489bd's time-out feature offers a lighter-touch option — a temporary pause on your account that gives you breathing room without the formality of an extended exclusion.

Time-Out Periods

The following time-out durations are available at 489bd:

• 24 hours — a single-day pause, useful after a losing session
• 48 hours — a weekend break or post-payday reflection period
• 7 days — a one-week step back from the platform
• 30 days — a full month away; at this duration, we also recommend considering whether self-exclusion may be more appropriate

Reality Check Reminders

489bd's reality check feature prompts you at regular intervals during active game sessions to remind you how long you have been playing and what your net financial position is for that session. You can configure these reminders in your account settings at intervals of 30, 60, or 90 minutes. When a reality check appears, you have the option to continue playing, take a break, or close your session entirely.

Session Time Limits

In addition to deposit limits, players can set a maximum session duration. Once the session time limit is reached, your game session is ended automatically and you are logged out. To continue playing, you must log back in — a deliberate action that creates a natural pause and moment of reflection.

Problem gambling — sometimes called gambling disorder — is a condition in which a person has persistent difficulty controlling their gambling behaviour despite negative consequences in their personal, financial, or professional life. It can affect anyone, regardless of age, background, or income level.

489bd encourages all players to be honest with themselves about their gambling habits. The following signs may indicate that gambling has moved beyond entertainment and into problematic territory:

• Spending more time or money on gambling than you originally intended
• Trying to "win back" money lost in previous sessions (chasing losses)
• Gambling with money needed for essential expenses such as rent, food, or bills
• Borrowing money — from friends, family, or lenders — specifically to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Gambling in secret or lying to family members about the extent of your gambling
• Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
• Failed attempts to reduce or stop gambling despite wanting to
• Gambling interfering with work, studies, relationships, or health

If you recognise several of these signs in your own behaviour, you are not alone — and help is available. Acknowledging the issue is the most important first step. 489bd encourages you to reach out to our support team or to one of the external resources listed in the Support Resources section below.

Use the checklist below as a quick self-assessment. If you answer "Yes" to three or more of these questions, we strongly encourage you to speak with our support team or consider activating a time-out or self-exclusion on your account.

489bd encourages any player who is experiencing difficulties related to gambling to seek professional support. The following resources provide free, confidential assistance to individuals and their families affected by problem gambling. All content and services at these organisations are available in Bangladesh.

Professional Support Organisations

• National Mental Health Institute (NIMH), Dhaka — Bangladesh's primary government mental health institution, which provides clinical support for behavioural health conditions including gambling disorder. Located in Dhaka, with referral access nationwide.
• Kaan Pete Roi — Bangladesh's first and most established emotional support and crisis counselling helpline. Provides confidential telephone and online support for individuals experiencing emotional distress, including gambling-related anxiety and financial stress.
• Gamblers Anonymous — An international mutual aid fellowship operating a 12-step programme for individuals who wish to stop gambling. Fellowship groups and online meetings are accessible to Bangladesh-based participants.
• Your General Practitioner (GP) or local health facility — A GP or community health worker can refer you to appropriate mental health or behavioural counselling services available in your district, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh.

For Family Members

Problem gambling affects not just the individual player but also their family, close friends, and dependants. If someone you love is struggling with gambling, the organisations listed above can also provide guidance and support for families. You do not need to be the gambler yourself to seek help — family members are always welcome to reach out.

If you have any concerns about your gambling behaviour, want to activate a deposit limit, request a time-out, or initiate self-exclusion, the 489bd support team is available around the clock to assist you — without judgment, and with your best interests at heart.